| ACN Pacific Pty Ltd |

ACN Pacific
1 October 2014

Date: 1st October 2014
Account Number: {{account_number}}
Service ID: {{service_id}}

Hi {{First Name}},

We have some good news regarding your ACN Broadband service. We are upgrading your current ACN Broadband service speed in October to the fastest speed available at your exchange. Please note, there will be no change to your existing plan or pricing.

Your speed upgrade is scheduled for Wednesday October 8, 2014.

Unfortunately, there may be a few minutes of downtime to your Broadband service during the upgrade. If you don’t notice an improvement in your Internet speed by October 9, 2014, we recommend you restart your modem or update your modem router settings. To do so please follow these instructions.

Regards,
The Team at ACN Pacific.

Support: 1300 881 778
Website: www.acnpacific.com.au
Contact us: www.acnpacific.com.au/contact-us

ACN Pacific Pty Ltd

Level 11, 1 Pacific Hwy,
North Sydney, NSW 2060
acnpacific.com.au

ADSL2+ Service speeds are up to 20,000/800kbps Download/Upload. This depends on what ADSL Service is available on your phone line from our wholesale supplier. Where ADSL2+ is not available, we will connect the fastest ADSL1 speed possible for your phone line from your local exchange, up to 8,000/384kbps Download/Upload.

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ACN Pacific Pty Ltd. Level 11, 1 Pacific Hwy, North Sydney, NSW 2060